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News

Website ImprovingAccess.org

This website is the digital platform of the international research and training project Improving Access. The goal is to connect people, share ideas and materials and notify others of events and publications. Through this website you can also sign up for our newsletter. If you would like to share your work or ideas with others working on improving access, please email us: info@improvingaccess.org






Conference on Improving Access to Public Services, November 6-8, 2007, The Hague, The Netherlands

In November 2007 year 90 innovators, practitioners and academics from all over the world gathered in The Hague, The Netherlands, to discuss innovations that have improved access to public services, the economy and justice. The conference resulted in plans for ‘Breaking the Glass Wall: A Practitioner's Agenda for Improving Access’ which will be published in 2008. There are also plans to develop training programs. The cases discussed at the conference can be found here.






Publication of ‘Breaking the Glass Wall. A Practitioner's Agenda for Improving Access’ and ‘The State of Access: Successes and Failures of Democracy in Creating Equal Opportunities’

Two volumes on Improving Access will be published around summer 2008:

  • The academic volume ‘The State of Access: Successes and Failures of Democracy in Creating Equal Opportunities’; this volume elaborates extensively on the conceptual framework behind the idea of Improving Access and approaches the topic from multiple perspectives and in multiple fields of research. To place an advance order, please send an e-mail to: info@improvingaccess.org
  • ‘Breaking the Glass Wall. A Practitioner's Agenda for Improving Access’; a practitioner’s agenda that, richly illustrated with cases and practical insights, identifies the common challenges worldwide for practitioners in modern democratic governance, as well as innovative ways to cope with them. To place an advance order, please send an e-mail to: info@improvingaccess.org
More information on both volumes can be found on the ‘Publications’ page.






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Improving access is creating a better match between the societal commitment and institutional capacity to deliver rights and services and people’s capacity to enjoy those rights and services. We are dedicated to exploring the mechanisms that impede access and to promoting innovations that improve access.