Arre Zuurmond (Associate/The Netherlands) Arre Zuurmond is a Professor at the University of Delft, where he lectures on information and communication technologies (ICT) in public administration. His research interests include organizational development, the process of informatization, and evaluation of public service delivery. Professor Zuurmond has also published on organizational reform. He is one of the founders of the Kafka Brigade, a group of scientists, practitioners, and consultants who help citizens overcome bureaucratic deadlock. Before joining academia, Arre Zuurmond was Managing Director at an information technology firm. In 2000, he started a consultancy firm, Zenc. He holds a Ph.D. in Communication Technologies and has studied Public Administration in Amsterdam.